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Covid-19 Update: We're happy to announce that we're open for business! 

Please visit our booking page for more info or read our article on Covid-19.

 

FREE WALKING TOURS TERMS & CONDITIONS

Thank you for selecting Free Walking Tours Curacao.

This document stipulates the terms & conditions of our service offerings.

Before we continue, we kindly remind you that if you have taken our tours and have had a positive experience; please rate us on Trip Advisor as this is one of the main avenues for our exposure.

 

FREE WALKING TOURS

Purpose of the Free Tours

FREE TOURS are free of charge with no up-front fees. The Tour guides work purely on tips basis and thus the idea is that the tour guide is motivated to provide the best service possible.

Our FREE TOURS are intended for the enjoyment of small groups (fewer than 20), and individual travelers. Whilst it is not necessary for individual travellers to pre-book their place, we strongly advise doing so. Individuals presenting themselves at the start point are not subject to any charge and places are allocated on a first-come- first-served basis.

Pre-booking gives you priority onto the tour over guests with no reservation in the case a tour is oversubscribed and saves you from Having travelled potentially for nothing. We require that all attendees arrive 15 minutes before the start of the tour, This is in the interests of fairness to all those wishing to participate on the tour, as well as to ensure their punctual start.

Groups (ten or more persons traveling together)

Our Tours are intended for small groups (up to 20 people), and individuals. Groups of ten or more persons should consider booking a private tour, as it is the only way to guarantee your group will travel together. Should your group decide to turn up at our meeting point without having booked a private tour, then acceptance of your group is entirely at the discretion of the tour guide. who will assess the size of thegroup We recommend that you contact us to schedule a private tour if your group is comprised of 10 or more people.

 

Free Tours Cancellations

You will receive an email reminder a day before the tour starts. You can always cancel the Free Tour at any time or reschedule if necessary. We kindly ask to please let us know as much as possible if you are intending to cancel, as that allows on the day to know the full number and either 1) accept bookings on the spot or 2) know whether we need to wait for your party to show.

If your reservation is for a group of 10 or more and was paid for in advance, you would need to get in touch with us to reschedule or for a refund.

 

PAID TOURS

Paid tours must be paid in advance either through our website or in person where applicable. If you have booked and paid in advance, your ticket and booking confirmation will be sent to you automatically by email upon successful completion of your order. If you do not receive this mail for any reason, you are asked to contact us

at freewalkingtourscuracao@gmail.com, as it may mean that your order has not been successfully processed. Please check your junk or spam folder first.

You should print your ticket or be ready to show it on your smartphone or tablet, and present it alongside valid photo ID before the start of your tour. It might also be possible to pay for tours at the start point rather than pre-book online (this is subject to availability on the day.)

 

Your tour ticket includes your guide(s), and may include transportation costs where specifically indicated. Food, beverages, incidentals, bathrooms, and anything else not specifically included in the tour price is not included.

Children up to 12 may participate on the tours for a reduced fee of + any entry costs are included in the price. All participants wishing to join our Pub Crawls and Beer Tours must be 18 years of age, with a valid driver’s license, passport or ID card as proof of age.

 

Changing your booking

If you want to reschedule your select tour, please contact us at freewalkingtourscuracao@gmail.com . We would require your booking reference number and the new date to join the tour. Any amendment you wish to make to your booking must be requested at least 24h prior to the tour departure time. We will be more than happy to assist you whenever possible.

 

Paid Tours Cancellations or Refunds

There will be 2 scenarios where cancellations or refund are applicable.

Free Walking Tours Curacao is at fault.  
We work very hard to ensure that all tours run as scheduled and strive for a near perfect success rate. When a tour cancels, and it is the fault of Free Walking Tours Curacao or one of the partners we work with, we will refund your pre-bought ticket as well as offer up to 100% of the value of the original ticket price as credit towards the purchase of another tour as compensation. This credit cannot be used in any other way and will not be cashable.

 

There was a request from the customer.


Should you not be able to attend your tour and need to cancel a tour booking, special provisions apply

  • Letting us know at least 72 hours before your tour, we will cancel your ticket and credit you 100% of the purchase

  • Letting us know at least 48 hours before your tour, we will cancel your ticket and credit you 50% of the purchase price .

  • For cancellations less than 48 hours, we have a no refund policy

  •  

  • Acts of God
    We may not be held responsible should we be unable to offer a tour due to Acts of God, (tsunamis, earthquakes, volcanic dust clouds, extreme weather, etc.).

 

 

PRIVATE TOURS

Private Tours are paid tours with a guide booked just for you and your group. Your ticket and booking confirmation will be sent to you automatically by email upon successful completion of your order. If you do not receive this email for any reason, please get in contact with freewalkingtourscuracao@gmail.com as it may mean that your order has not been successfully processed. Please check your junk or spam folder first.

You should be ready to print your ticket or to show it on your smartphone or tablet. You may be asked to show a valid ID with picture to identify yourself. Children under 16 may participate on the tours but should be accompanied by their parents/teachers or legal guardian who should remain with the group until tour ends.

Unless otherwise specified on the booking, the number of participants is limited to a maximum of 30 people per guide. Groups with over 30 participants will need to book more than one private tour guide. In Amsterdam, the number of participants is limited to a maximum of 20 people per group.

Your tour ticket includes your private tour guide(s). Food, beverages, transportation tickets, incidentals, bathrooms, and anything else not specifically included in the tour price is not included.

Private Tours Cancellations

You may cancel your booking any time before the tour date by writing an email to freewalkingtourscuracao@gmail.com. Cancellations and refunds will be adhered to by the following policy:

  • Letting us know at least 72 hours before your tour, we will cancel your ticket and credit you 100% of the purchase

  • Letting us know at least 48 hours before your tour, we will cancel your ticket and credit you 50% of the purchase price .

  • For cancellations less than 48 hours, we have a no refund policy

 

Amendment Fee

Amendments can be done, however we offer no guarantees that we will have availability to accommodate you, during your stay.

If you wish to review or adjust your booking up to 72 hrs before the tour, you can do this free of charge (pending availability of our guides). Any changes made to the booking within 72 hours of the scheduled tour start time will incur in an administrative charge of $10.00.

Late Policy

Your private tour guide is booked specifically for the length of time mentioned on the service description. If your group arrives more than 10 minutes late, the waiting time will be deducted from the agreed upon tour length. In the event of a delay, please contact us during office hours under +5999 563 4209 (7 weekdays from 9am – 6pm GMT-4/AST) or after office hours under +5999 563 4209 (7 weekdays from 6pm – 9am GMT-4/AST). If no contact is made within 15 minutes of the agreed upon meeting time, the group will be considered a “no-show” and the tour will be cancelled, with no refund available.

 

LIABILITY

The participant agrees that all tours that you participate in, is done at your own risk. Free Walking Tours Curacao accepts no liability nor will be held responsible for any injury,death, loss, damage or inconvenience sustained by any person using its services, nor to their property.

Guests aged 15 and under must be accompanied by an adult. For all paid tours, guests aged 12 may join the tour at a discounted price, however, this excludes any costs associated with tours that have external elements included in the ticket price, such as train tickets, museum entry, food etcetera.

No guest under the age of 18 may join a Pub Crawl or Alcohol Tasting Experience.

 

 

 

EMERGENCY CONTACT

The contact for all inquiries is +5999 563 4209 (7 weekdays from 9am – 6pm GMT-4/AST) 

THIRD PARTY TOURS, ACTIVITIES AND ADD-ONS

Some of the tours and activities offered on our website may be operated by third party partners.

These constitute a selection of experiences that we have carefully picked out with the aim to expand our service offerings where we are not subject experts and also to increase collaborations with other local tour companies.

For all those tours, please note that we clearly state, “This tour is operated by our partner {name of the company}” and will get a co-branded ticket. In case of cancellations and refunds, the third party’s corresponding policy will apply.

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